Shipping policy

Scope
This policy applies to Osprey Invites' printed products, including printed invites, stationery, signages, and any physical add-ons. Digital products are delivered as downloadable files online and are not subject to shipping.

1. Domestic Shipping (India)

  • Printed invites are dispatched within 15 days of design approval.
  • Delivery within India typically takes 3–7 business days from dispatch, depending on your location.
  • All shipments are sent via reputed courier partners with tracking. You will receive a tracking number by email or WhatsApp on dispatch.
  • Shipping charges are billed at actuals based on weight and destination and will be confirmed at order stage.

2. International Shipping

We ship worldwide, including to our regular international markets: UAE, UK, USA, Canada, and Singapore.

  • International shipments are dispatched within 15 days of design approval.
  • Estimated delivery timelines from dispatch:
    • UAE: 3–5 business days
    • Singapore: 4–7 business days
    • UK: 5–8 business days
    • USA & Canada: 7–10 business days
    • Other destinations: 7–14 business days
  • Shipping charges are billed at actuals and will be confirmed before dispatch.
  • Customs duties, import taxes, and any local charges are the responsibility of the recipient and are not included in our shipping fee. We recommend checking your country's import policy in advance.

3. Packaging

All printed products are packaged in protective material to prevent damage in transit. Fragile items (acrylic signages, wax seals, delicate stationery) receive additional protective packaging.

4. Damaged or Lost Shipments

  • If your shipment arrives damaged, follow the process outlined in our Returns, Refunds & Cancellations policy (Section 4). Notification within 48 hours of delivery with photographs is required.
  • If your shipment is lost in transit (not delivered within 15 business days beyond the estimated delivery window for your region), notify us at hello@ospreyinvites.com with your order number. We will investigate with the courier and, if the shipment cannot be traced, either dispatch a replacement or issue a full refund at our discretion.

5. Shipping Address & Delivery

  • It is your responsibility to provide a complete and accurate shipping address at the time of order.
  • We are unable to change the shipping address once the order has been dispatched.
  • If a shipment is returned to us due to an incorrect address, unavailable recipient, or refusal to accept delivery, redispatch charges will be borne by the customer.
  • We are not liable for delays caused by courier, customs, weather, or any circumstance outside our control.

6. Undeliverable Regions

In the rare case that we are unable to deliver to your location due to courier or regulatory restrictions, we will notify you within 48 hours of order placement and issue a 100% refund.

7. Contact

Email: hello@ospreyinvites.com
WhatsApp: +91 99305 38551