Refund policy

Scope
This policy applies to all predesigned and template purchases from Osprey Invites. Bespoke Studio commissions are governed by the individual project agreement signed at project kickoff and are not covered by the terms below.

1. Order Cancellations by the Customer

Digital Invites
Because our promise is fast turnaround, work begins immediately on order placement.

  • If you request cancellation within 1 hour of order placement AND work has not yet started, we will process a 100% refund.
  • Once design work has begun, cancellations are not eligible for refund.

Printed Invites

  • Cancellation within 1 hour of order placement: 100% refund.
  • Cancellation after 1 hour but before printing begins: 50% refund.
  • Cancellation after printing begins: no refund.

To cancel, email hello@ospreyinvites.com or WhatsApp us at +91 99305 38551 immediately with your order number.

2. Order Cancellations by Osprey Invites

We reserve the right to cancel any order at our sole discretion, including if we:

  1. Suspect a fraudulent or unauthorised transaction
  2. Suspect a transaction that violates our Terms of Service
  3. Are unable to fulfil the order due to circumstances outside our control
  4. Choose not to proceed with the engagement

If we cancel your order, we will refund the full amount paid.

We also reserve the right to cancel or correct orders in the event of pricing errors, service specification errors, or typographical mistakes on the Website. You will be notified as soon as such an issue is identified, and any amount paid will be refunded in full.

3. Refund Processing

Approved refunds are processed within 5–7 business days to the original payment method used at the time of purchase, via our payment partners (Razorpay). International refunds may take an additional 3–5 business days depending on your bank.

You will not be charged any fees for a refund.

4. Faulty or Damaged Printed Invites

If your printed invites arrive damaged or with a printing defect, we will replace them at no additional cost, subject to the following:

  • Notify us at hello@ospreyinvites.com within 48 hours of delivery, with your order number and clear photographs of the damaged item and packaging.
  • Requests received after 48 hours or without photographic evidence cannot be processed.
  • Replacement production and dispatch will follow the standard printed invite timeline. If your event date makes this impossible, we will offer an equivalent refund instead.

5. Digital File Issues

If you identify an error in the final delivered digital file that was not present in the approved proofread version, notify us within 7 days of delivery. We will correct and resend the file at no additional cost.

6. Non-Refundable Situations

  • Change of mind after design work has begun
  • Errors in content that were present in the approved proofread file
  • Delays caused by the client (delayed content submission, delayed approvals, incorrect details provided)
  • Any invite already delivered digitally or dispatched physically

7. Contact

Email: hello@ospreyinvites.com
WhatsApp: +91 99305 38551
Response window: within 24 hours on business days (Monday–Saturday).