Refunds & Cancellations
As a Customer, you may cancel the order within 3 hours after placing the order. In case of cancellation of order the company has to be informed immediately or at the earliest.
The Company at its sole discretion may cancel any order(s):
- If it suspects a Customer has undertaken a fraudulent transaction, or
- For any reason outside the control of the Company.
- If the Company does not want to do business with the user
Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of a service as reflected on the Website may be inaccurate due to technical issues, typographical errors or incorrect information provided by the Company and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards purchase of such products/service.
We maintain a negative list of all fraudulent transactions and non-complying Customers, and reserve the right to deny access to such Customers at any time or cancel any orders placed by them in future.
Full refund will be given to the customer only if the work on the invite is not been initiated by company. Refunds will be issued by the same means of payment as used for the initial transaction. You will not incur any fees as a result of such return.
Once the company is been intimated about the cancellation of the order by the customer then in such a case company will refund amount to your bank account, credit card, online wallet, etc. The money will be refunded online through our online payment partners, viz- Razorpay / PayTM.
The exchange is possible only if we have not started with the customization. The customer can request another video for the same price or if the other video cost has a differences in amount, it can be paid by the customer.
Strictly, there will be no refund of money and exchange if the company has already shared the first draft/ copy to the customer. The exchange request is possible within 3 hours of order is been placed, Customer cannot exchange lower price video.
Team Osprey Invites